Question 1

Is Shine Maid Services licensed and insured in Florida?

Accepted Answer

Yes. Shine Maid Services LLC is fully licensed, bonded, and insured in the state of Florida. Every cleaning professional on our team is background-checked before their first shift. We carry liability and workers' compensation insurance so you're protected if anything happens during a clean.

Question 2

What areas of Jacksonville do you serve?

Accepted Answer

We serve all of Jacksonville and Duval County, plus surrounding neighborhoods including San Marco, Mandarin, Riverside, Arlington, Orange Park (Clay County), and northern St. Johns County (Fruit Cove, Julington Creek, Bartram, Nocatee), as well as the coastal communities of Ponte Vedra Beach, Jacksonville Beach, and Atlantic Beach.

Question 3

What's the difference between regular and deep cleaning?

Accepted Answer

Regular cleaning is what you book to maintain a clean home — kitchens, bathrooms, dusting, vacuuming, mopping. Deep cleaning goes further: inside the oven and fridge, baseboards, ceiling fans, light fixtures, blinds, grout scrubbing, and detailed work that doesn't need to happen weekly. We recommend a deep clean once or twice a year, or before starting a recurring plan.

Question 4

How quickly can you start service?

Accepted Answer

Most of our new Jacksonville clients are scheduled within 48–72 hours of their first inquiry. For urgent needs like an Airbnb turnover or last-minute move-out clean, we can often accommodate same-day or next-day service. Call (904) 666-9483 if you need it fast.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

No. Many of our clients give us a key, garage code, or smart-lock access. Your home and belongings are safe — our staff is background-checked, bonded, and insured. We send you a confirmation when we arrive and when we finish.

Question 6

Can I reschedule or skip a cleaning?

Accepted Answer

Yes. With 24-hour notice you can skip or reschedule any cleaning at no charge. We know life happens — there are no penalties for occasional changes. Less than 24 hours' notice may incur a partial charge to cover our team's reserved time.

Question 7

How much does a cleaning cost?

Accepted Answer

Pricing depends on home size, condition, and frequency. As a guideline: a standard 2-bedroom residential cleaning starts around $120 in Jacksonville, recurring biweekly clients get our best rates, and Airbnb turnovers are typically charged per turnover based on property size. Use our free quote form for an exact price — we reply within 2 hours during business hours.

Question 8

Do you have discounts for recurring service?

Accepted Answer

Yes. Recurring clients pay less per visit than one-time service. Weekly visits get our best discount, then biweekly, then monthly. Most of our Jacksonville families settle on biweekly as the sweet spot of clean and price.

Question 9

Do you bring your own supplies and equipment?

Accepted Answer

Yes — we bring everything. Professional-grade equipment, microfiber cloths, and eco-friendly products that are safe for kids, pets, and the environment. If you prefer we use your specific products (allergies, fragrance sensitivities, surface protection), we're happy to.

Question 10

Are your cleaning products safe for kids and pets?

Accepted Answer

Yes. Our standard supplies are eco-friendly, non-toxic, low-VOC, and free of harsh chemicals. Many are plant-based. If you have specific concerns (a child with allergies, an exotic pet, sensitive flooring), let us know and we adjust.

Question 11

Are your cleaning professionals background-checked?

Accepted Answer

Every team member passes a multi-state criminal background check before their first day. We are bonded and insured, which means you're protected against the rare cases of theft or accidental damage. Most of our team has been with us multiple years.

Question 12

Can you clean my Airbnb between guests?

Accepted Answer

Yes — Airbnb and short-term rental turnovers are one of our specialties, especially in Jacksonville Beach, Ponte Vedra, Atlantic Beach, and downtown. We handle same-day turnovers, fresh linen service (we wash and replace), restocking of guest supplies, and a photo report after every clean.

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